1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal identification information (name, email address, phone number, delivery address, billing address)
• Payment and billing information
• Order history and purchase preferences
• Device and browser information
• IP address and location data
• Website usage data and analytics
• Communications with our customer service team
• Marketing preferences and consent

2. How We Collect Your Information

We collect information through various methods, including:

• Directly from you when you create an account, place an order, or contact us
• Automatically as you navigate through our website using cookies and similar technologies
• From third-party services and partners that help us operate our business
• Through our e-commerce platform powered by Shopify
• When you subscribe to our newsletter or marketing communications
• Through customer reviews, surveys, and feedback forms
• From social media platforms when you interact with our content

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders, including shipping and delivery
• Communicating with you about your orders, account, and customer service inquiries
• Sending you marketing communications about our products, offers, and promotions (with your consent)
• Improving our website, products, and services
• Analyzing customer behavior and preferences to personalize your experience
• Preventing fraud and ensuring the security of our website
• Complying with legal obligations and enforcing our terms and conditions
• Managing subscriptions and recurring orders

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our business, including:

• E-commerce platform providers (Shopify) to process transactions and manage our online store
• Payment processors to securely handle payment transactions
• Shipping and logistics partners to deliver your orders
• Marketing and analytics service providers to help us improve our services
• Customer service platforms to manage support inquiries
• Legal and regulatory authorities when required by law

For more information about how Shopify handles your data, please review the Shopify Consumer Privacy Policy.

All third parties with whom we share your information are required to protect your data and use it only for the purposes we specify.

5. Cookies and Website Analytics

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device that help us recognize you on return visits and remember your preferences.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. We also use analytics tools such as Google Analytics to collect information about how visitors use our site, which helps us improve our services.

6. Marketing

With your consent, we may send you marketing communications about our products, special offers, new arrivals, and other promotional content. You can opt in to receive these communications when you create an account or make a purchase.

You have the right to unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly. Please note that even if you unsubscribe from marketing communications, we will still send you transactional emails related to your orders and account.

7. Keeping Your Information Secure

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption of sensitive data, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us immediately of any unauthorized use.

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records for tax, accounting, and legal compliance purposes.

When your information is no longer needed, we will securely delete or anonymize it. You may request deletion of your personal information at any time, subject to legal and operational requirements.

9. Accessing or Correcting Your Information

You have the right to access, update, or correct your personal information at any time. You can do this by logging into your account or by contacting us directly at info@mikro.coffee.

We may require verification of your identity before granting access to your information to ensure security. You also have the right to request a copy of the personal information we hold about you.

10. Privacy Questions or Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at info@mikro.coffee. We will investigate and respond to your inquiry as soon as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The current version will always be available on our website at mikro.coffee.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Mikro Coffee Roasters
3/57 Geelong Road
Torquay VIC 3228
Australia

Email: info@mikro.coffee
Website: mikro.coffee