Frequently Asked Questions
Here are some of our commonly asked questions! From coffee choice to shipping and subscription.
Still got an unanswered question?
Then send us an email by clicking the button below!
Coffee
Which coffee should I choose?
It depends on your preference and flavours you enjoy.
A great place to start is with our Flavour Pack! Featuring three distinct coffee styles: rich and intense Little Italy, sweet and caramel like Seasonal, and bright, fruity Best of Africa. Follow the link to the product: Here
Why does grind size matter?
Grind size influences flavour and is determined by the brew method.
For Example: Espresso machines use a fine grind because coffee is brewed quickly under pressure.
A plunger uses a coarse grind because the coffee steeps in water for longer.
Find the right grind size and recipes on our Brewing Page
How should I store my coffee beans?
Keep your beans in an airtight container, away from light, heat and moisture.
Best practice is a purpose-built container, like an Airscape, as it removes the air. However, any sealed container will help keep them fresh, because it will limit the air.
How long does coffee last?
We recommend using your beans within 4–6 weeks of the roast date. After this, they will lose freshness and start to become stale.
Plan to store them longer? Freezing is the go, in small portions. Remember to let each portion come to room temperature before grinding it, as this will affect the extraction and grinder.
Do you add flavouring to your coffees? The bag says “peanut” and “chocolate”.
No, we don’t!
Tasting notes like peanut and chocolate describe the coffee’s natural flavours.
These develop through factors such as the coffee variety, growing conditions and processing method.
How is our decaf decaffeinated?
Our decaf uses the chemical-free Swiss Water Process. Water and filtration are used to gently remove 99.9% of the caffeine while preserving the coffee’s flavour.
Is your coffee organic?
We currently offer two certified organic coffees: our Mexican single-origin and Mexican decaf. Many of the farms we work with use organic practices but are not certified, as the certification is costly and strict.
Shipping
Where do you deliver?
We ship Australia-wide using express shipping with Aus Post.
We don't want you to wait!
How long does delivery take?
Delivery times vary depending on your location. Most orders arrive within 2–4 business days after dispatch.
Do you offer free shipping?
Yes! Shipping is free on all orders over $80.
When will my order be dispatched?
Orders are packed and dispatched 5 days a week. When it's been shipped, we send a confirmation email too.
Coffee Subscriptions
How do I manage my subscription?
Once you've ordered with us, create an account using the same email address you used.
This will connect the order with your new account.
Once logged in, go to your account page and select "Click here to manage your subscriptions."
From there, you can change your coffee, delivery frequency and upcoming order date.
How do I reschedule my next order?
Log in to your account and select "Click here to manage your subscriptions." Under "Your Next Order", there is the button "Reschedule", which is beside the upcoming order date; then follow the prompts to choose a new date that works for you.
How do I pause my subscription?
While there isn't a specific "pause" option, you can reschedule and skip the next order as many times as you need.
Log in to your account and select "Click here to manage your subscriptions."
Choose "Edit" beneath the product, scroll to the bottom of the page and select "Cancel Subscription".
If you only need a little more time before your next delivery, you may prefer to reschedule your order instead.
How do I cancel my subscription?
Log in to your account and select "Click here to manage your subscriptions." Choose "Edit" which is beneath the product, and scroll to the bottom of the page and select Cancel Subscription.
If you only need a little more time before your next delivery, you may prefer to reschedule your order instead.