Frequently Asked Questions
Coffee
Which coffee should I choose?
It depends on the flavours you enjoy. Our Flavour Pack is a great place to start, featuring three distinct coffee styles: rich and intense Little Italy, sweet and caramel-like Seasonal, and bright, fruity Best of Africa. Follow the link to the product: Here
Why does grind size matter?
Grind size depends on the brew method, as the size will affect how good it tastes!
For Example: Espresso machines use a fine grind because coffee is brewed quickly under pressure. A plunger uses a coarse grind because the coffee steeps in water for longer.
Find the right grind size and recipes on our Brewing Page
How should I store my coffee beans?
Keep your beans in an airtight container, away from light, heat and moisture. A purpose-built container, like an Airscape, works best, but any sealed container will help keep them fresh.
How long does coffee last?
For the best flavour, use your beans within 4–6 weeks of the roast date. After this, they will gradually lose freshness.
To store them longer, freeze the beans in small portions. Let each portion come to room temperature before opening and using it.
Do you add flavouring to your coffees? The bag says “peanut” and “chocolate”.
No, we don’t! Tasting notes like peanut and chocolate describe the coffee’s natural flavours. These develop through factors such as the coffee variety, growing conditions and processing method.
How is our decaf decaffeinated?
Our decaf uses the chemical-free Swiss Water Process. Water and filtration are used to gently remove 99.9% of the caffeine while preserving the coffee’s flavour.
Is your coffee organic?
We currently offer two certified organic coffees: our Mexican single-origin and Mexican decaf. Many of the farms we work with use organic practices but are not certified, as certification can be costly.
Shipping
Where Do You Deliver?
We ship Australia-wide using Australia Post Express Post.
How Long Does Delivery Take?
Delivery times vary depending on your location. Most orders arrive within 2–4 business days after dispatch.
Do You Offer Free Shipping?
Yes! Shipping is free on all orders over $80.
When Will My Order Be Dispatched?
Orders are usually packed and dispatched within [insert timeframe]. You'll receive a confirmation email once your order is on its way.
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Subscriptions
How Do I Manage My Subscription?
Create an account using the same email address you used ordering your subscription. This will connect the order with your new account. Once logged in, go to your account page and select "Click here to manage your subscriptions." From there, you can change your coffee, delivery frequency and upcoming order date.
How Do I Pause My Subscription?
While there isn't a pause option, you can reschedule as many times as you need. Which is handy if you're heading away or still have plenty of coffee at home. Log in to your account and select "Click here to manage your subscriptions." Choose Edit beneath the product, scroll to the bottom of the page and select Cancel Subscription. If you only need a little more time before your next delivery, you may prefer to reschedule your order instead.
How Do I Reschedule My Next Order?
Log in to your account and select "Click here to manage your subscriptions." Under "Your Next Order", there is the button "Reschedule", which is beside the upcoming order date; then follow the prompts to choose a new date that works for you.
How Do I Cancel My Subscription?
Log in to your account and select "Click here to manage your subscriptions." Choose Edit beneath the product, scroll to the bottom of the page and select Cancel Subscription. If you only need a little more time before your next delivery, you may prefer to reschedule your order instead.